Frequently Asked Questions
1) Are these courses suitable for complete beginners?
Yes. Our Beginner track assumes no prior plumbing experience and includes safety-first modules on shutoffs, personal protective equipment, and basic diagnostics.
2) Which tools do I need to start?
Most beginner lessons require adjustable wrenches, slip-joint pliers, Teflon tape, a bucket, rags, and a flashlight. Each course page lists optional tools.
3) How long do I have access to a course?
Lifetime access for as long as GalaxyNest Flow School operates the platform. We also provide downloadable checklists for offline reference.
4) Do you issue certificates?
You can download a completion letter after passing review checkpoints. This is not a trade license or formal apprenticeship credit.
5) When should I call a licensed plumber instead of DIY?
If you smell gas, suspect sewer main issues, face electrical interactions with water heaters, or cannot close a stuck main shutoff valve—pause and contact a licensed professional.
6) What is your refund policy?
We offer a 14-day refund if you watched less than 25% of the course. Contact support with your order ID for help.
7) Are your lessons compliant with building codes?
We highlight common North American code expectations and link to official sources. Always confirm local requirements with your authority having jurisdiction.
8) Can I access the content on mobile?
Yes. Our lessons are mobile-friendly with large controls, captioned videos, and high-contrast diagrams.
9) Do you sell tools?
We do not sell tools. We offer unbiased recommendations and maintenance checklists so you can choose confidently.
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